Welcome to our Shipping Policy page. On this page, you'll discover information about our delivery services, encompassing options for addressed delivery as well as international shipping.

Addressed Delivery

We offer free delivery to all USA states excluding Puerto Rico, Hawaii, Alaska, APO/FPO/DPO. Orders will be shipped to the address provided within the United States.

Delivery is made by FedEx, USPS, UPS, DHL.

If you are concerned that your delivery is taking longer than expected, please write to us at support@filteredwaters.com, and we will find out the reason for the delay.

International Shipping

We regret to inform you that international shipping services are not available at this time.

Cost and Time Information

For each delivery method, here are the associated costs and estimated delivery times:

Addressed Delivery:

• Cost: Free
• Estimated Delivery Time: 3-4 business days

Order Processing Time

Orders are generally shipped within 1 to 2 days (Monday to Sunday) for an order confirmed before 12 PM EST. 

Order Modifications

Once your order has been shipped, it cannot be modified or cancelled.

Item Not Received

If you've successfully placed an order but haven't received it despite the tracking status indicating delivery, please reach out to the carrier first to locate your package. If the problem persists, contact us at support@filteredwaters.com, and we'll make every effort to assist you and resolve the issue promptly. Occasionally, tracking information may not be accessible due to technical issues with the tracking application. If you're still unable to locate your item, please contact us at support@filteredwaters.com, and we'll help you resolve the matter as swiftly as possible.

Damages

If you receive damaged items, we're here to assist you. Please ensure to take photographs of all damaged goods and promptly email them to our customer support team at support@filteredwaters.com. This enables us to notify our warehouse of the issue and facilitate a replacement for you. Please note that we are unable to offer a replacement or refund without appropriate documentation. If you've received a damaged product, kindly take pictures and get in touch with our customer service team. Please await further instructions and refrain from discarding the product until you've received a response from us.

Order Checkout

During the checkout process, please ensure to provide the complete shipping address, including street address, house/apartment number, and any other necessary details for accurate delivery.

Contact Customer Support

Our warehouse and office address: 1147 Morgan Taylor Ct, Menasha, Wisconsin, 54952

To place an order with Filtered Waters, follow these simple steps:

Visit our website.

Browse our products.

Select your items and add them to your cart.

Review your cart.

Proceed to checkout.

Provide billing and shipping information.

Choose your payment method.

Review your order.

Place your order.

You'll receive an order confirmation email once the process is complete.

Shopify Payment: We accept various cards for payment through Shopify, including Visa, Mastercard, AMEX, Discover, Diners Club, and American Express.

Paypal: You can securely pay for your order using your Paypal account.

Google Payment: We offer Google Payment as a convenient and secure option for your transactions.

Apple Payment: If you are an Apple user, you can make payments easily using Apple Payment.

Buying online at Filtered Waters is safe and convenient. All payments are protected by modern encryption methods. We also provide a 30-day return guarantee to ensure your satisfaction with your purchase.

If you have any questions, our support team is always ready to help.

The email address to contact our support team is support@filteredwaters.com

You can also read more about the return conditions on the refund policy page: https://filteredwaters.com/pages/refund-policy

We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.
Returning goods is completely free. Return costs are borne by the seller "Filtered Waters"

To initiate a return, you can contact us at support@filteredwaters.com or issue a refund inside your personal account.

Please note that returns will need to be sent to the following warehouse address:

1147 Morgan Taylor Ct, Menasha, Wisconsin, 54952, United States

If your return is accepted, Obtain Return Authorization (RA) Number: Our customer support team will provide you with a Return Authorization (RA) number. This number is essential for processing your return and must be included in the return package. Items sent to us without prior request for return will not be accepted.

Delivery Options

Addressed Delivery:
We offer addressed delivery services to various destinations within the Continental United States Only - Excludes Alaska, Micronesia, Hawaii, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.
We process the order before shipping within 0-1 business days.

Free shipping

Standard Shipping (free): Delivery within 3-4 business days.
Continental United States Only - Excludes Alaska, Micronesia, Hawaii, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.
Free Shipping orders must be placed by 12PM CST Monday- Friday to be shipped the same day.
Estimated Delivery in 3 - 4 Business Days - including P.O. boxes.
The delivery date is calculated according to the following formula - (order processing date (0-1 business days) + order transportation date (3-4 business days))

Order Confirmation:Upon placing your order, you'll promptly receive an Order Confirmation email containing a comprehensive overview of your order, along with shipping and billing particulars.

Delivery:
Upon shipment of your order, an email titled "Shipping Confirmation" will reach you. This email encompasses detailed information about the items enclosed in the package, a tracking number, and a hyperlink to the shipping company's website.


Please be aware that the shipping company might take some time to update the shipment status, and the tracking link might not be instantly functional. If a delivery attempt is unsuccessful, you'll receive an email notification.

Should your package not arrive, we request that you reach out to us within 30 days of your order date. Our customer service representative will attend to your query within 24 hours. Please be mindful that overdue requests may not be accommodated.

Please note that delivery times are estimates and may vary due to factors beyond our control. We work with popular shipping services in the USA (DHL Express, UPS, USPS, FedEx) to ensure timely and reliable delivery of your orders.

For any specific inquiries or assistance regarding delivery options, please feel free to contact our customer support team https://filteredwaters.com/policies/contact-information Address: 1147 Morgan Taylor Ct, Menasha, Wisconsin, 54952, United States.

No. At this time, shipping of our products is limited to the continental United States only. When international delivery becomes available to customers, we will definitely notify you, provided that you have subscribed to our newsletter.