P5 Pentek Comparable Whole House Replacement Sediment Filter Cartridge By Tier1
- Original Part
Addressed Delivery
We offer free delivery to all USA states excluding Puerto Rico, Hawaii, Alaska, APO/FPO/DPO. Orders will be shipped to the address provided within the United States.
Delivery is made by FedEx, USPS, UPS, DHL.
If you are concerned that your delivery is taking longer than expected, please write to us at support@filteredwaters.com, and we will find out the reason for the delay.
International Shipping
We regret to inform you that international shipping services are not available at this time.
Cost and Time Information
For each delivery method, here are the associated costs and estimated delivery times:
Addressed Delivery:
- Cost: Free
- Estimated Delivery Time: 3-4 business days
Order Processing Time
Orders are generally shipped within 1 to 2 days (Monday to Sunday) for an order confirmed before 12 PM EST.
Order Modifications
Once your order has been shipped, it cannot be modified or cancelled.
Item Not Received
If you've successfully placed an order but haven't received it despite the tracking status indicating delivery, please reach out to the carrier first to locate your package. If the problem persists, contact us at support@filteredwaters.com, and we'll make every effort to assist you and resolve the issue promptly. Occasionally, tracking information may not be accessible due to technical issues with the tracking application. If you're still unable to locate your item, please contact us at support@filteredwaters.com, and we'll help you resolve the matter as swiftly as possible.
Damages
If you receive damaged items, we're here to assist you. Please ensure to take photographs of all damaged goods and promptly email them to our customer support team at support@filteredwaters.com. This enables us to notify our warehouse of the issue and facilitate a replacement for you. Please note that we are unable to offer a replacement or refund without appropriate documentation. If you've received a damaged product, kindly take pictures and get in touch with our customer service team. Please await further instructions and refrain from discarding the product until you've received a response from us.
Order Checkout
During the checkout process, please ensure to provide the complete shipping address, including street address, house/apartment number, and any other necessary details for accurate delivery.
Our warehouse and office address: 1147 Morgan Taylor Ct, Menasha, Wisconsin, 54952
Last updated: May 6, 2024.
Thank you for your purchase from Filtered Waters.
If for any reason you are not completely satisfied with your purchase, we invite you to review our return and refund policy. The following terms and conditions apply to any products you purchase from us.
Interpretation and Definitions
Interpretation
Words whose initial letter is capitalized have the meanings defined in the following terms. The following definitions will have the same meaning in both singular and plural.
Definitions
For purposes of this Returns and Refunds Policy:
- Company: 1147 Morgan Taylor Ct, Menasha, Wisconsin, 54952
- Goods: Items offered for sale on the Service.
- Orders: A request from You to purchase Goods from Us.
- Service: Website.
- Website: Filtered Waters, available at http://www.filteredwaters.com.
- You: The person accessing or using the Service, or the company or other legal entity on whose behalf such person accesses or uses the Service, as applicable.
Rights to cancel your Order
You have the right to cancel your Order within 30 days without giving a reason.
The cancellation period is 30 days from the date you receive the Goods or take possession of the delivered goods by your designated third-party non-carrier.
In order to exercise your right to cancel an Order, you must notify us of your decision by clear statement. You may notify us of your decision in the following ways:
By email: support@filteredwaters.com.
We will refund you no later than 14 days after we receive the returned goods. We will use the same means of payment that you used when placing your order.
Return Conditions
To return an item, please ensure that:
- the item was purchased within the last 30 days
- The item is in its original packaging.
We reserve the right to refuse to return any goods that do not meet the above return conditions, at our sole discretion.
Only regular-priced items are eligible for return. Unfortunately, items on sale are not returnable. This exception may not apply to you unless authorized by applicable law.
Return of goods
We are responsible for the costs and risks associated with returning Goods to us. You must send the Goods to the following return address:
7869 Santa Monica Blvd, West Hollywood, CA 90046
We are not responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and tracked postal service. We cannot issue a refund without actual receipt of the Goods or proof of receipt of return shipment.
Returning goods is completely free. Return costs are borne by the seller "Filtered Waters".
Returns Procedure
Refund Policy
You must email us at support@filteredwaters.com.
In the email, you must include your order number, SKU code, and the reason for the return.
Then wait for a response from a customer service representative.
You will be prompted to return the item to the return address and receive a prepaid return label if your situation meets all return conditions.
If the item does not meet the return conditions, you will not be able to request a refund.
Once the item has been received in stock, it will be thoroughly inspected by a warehouse employee.
We will refund you no later than 14 days after we receive the returned goods. We will use the same means of payment that you used when placing your order.
Contact us
If you have any questions about our returns and refund policy, please contact us:
By email: support@filteredwaters.com.